Using a small GoPro camera, during interviews, every conversation is video taped and placed in a digital file that both the adviser and the client have access to for review or reference. Let's face it, forms and required paperwork is fantastic for gathering information, but does not ensure accuracy or suitability. Guidelines and laws with regards to what information MUST be discussed and disclosed are great, but clearly don't ensure that it's actually done. The Barnowski FInancial Group employ a series of printed forms and question sheets that are signed off on by the client outlining what will be discussed, asked, explained, or proposed the conversation gathering this information as well as the explanation and responses to questions are all video recorded to ensure accuracy. You can dispute forms not being filled out, things being left out of sales pitches, questions not being answered completely or accurately, but you can't dispute video proof of full disclosure and complete and accurate conversation. There is no substitute.
Welcome to the new standard of truth and accuracy in the financial services industry.